FAQ's

How can I pay?
We accept a variety of secure payment methods for your convenience, including Visa, Visa Debit, MasterCard, American Express, PayPal.

Is it safe to order online?
Yes. Your security is our priority. Our website is protected with industry-standard encryption, as well as Verified by Visa and Mastercard SecureCode, ensuring your personal and payment information remains fully protected at all times.

For additional peace of mind, we offer Insured Shipping at checkout for $28. This provides full protection for your order — in the rare case of loss, damage, or missing items, we will replace it at no cost to you.

How do I know my order went through?
Once your order is successfully placed, you will be directed to a confirmation page and receive an email with your order details (please allow up to 30 minutes). When your order is dispatched, a second email containing your tracking information will be sent. If you don’t see it, kindly check your spam or junk folder.

Can I change or cancel my order?
As we process orders quickly to ensure fast dispatch, changes or cancellations can only be made within 1 hour of placing your order. After this period, your order will already be in preparation for shipment.

Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking link so you can follow your parcel every step of the way.

What if I receive the wrong or a faulty item?
At this time, we do not offer exchanges. We encourage you to carefully review your order before completing your purchase to ensure you select the right item.

However, if you experience any issues with your order, you may contact us at veloraesse@gmail.com within 28 days of receiving your order, and our team will be happy to assist you with available options.