Terms and Conditions

Welcome to Velora Esse. By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

 

 

1. General

Velora Esse offers perfumes and jewelry for personal use. We reserve the right to update, change, or replace any part of these Terms and Conditions at any time without prior notice.

 

 

2. Products & Availability

All products are subject to availability. We strive to display accurate product descriptions and images, but we do not guarantee that all details (such as colors, packaging, or scent perception) are exactly as shown on your screen.

 

 

3. Pricing & Payments

All prices are listed in USD (or your store currency) and may change without notice. We accept secure payments via credit/debit cards, e-wallets, and other available payment methods at checkout.

Orders will only be processed once payment is successfully completed.

 

 

4. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the chosen payment method

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

 

 

5. Shipping

Delivery times are estimates and may vary depending on location and courier services. Velora Esse is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Shipping fees are non-refundable unless stated otherwise.

 

 

6. Returns & Exchanges

All sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or preference (especially for perfumes due to hygiene reasons).

Please ensure you review your order carefully before purchasing.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with proof (photos/videos).

 

 

7. Promotions & Free Items

Promotions, discounts, and free items are subject to specific terms and may change at any time.

Free items are only applicable when all required conditions are met. If the main qualifying product is canceled or returned, the free item will also be void.

 

 

8. Intellectual Property

All content on this website—including logos, images, product names, and descriptions—is the property of Velora Esse and may not be copied, reproduced, or used without permission.

 

 

9. Limitation of Liability

Velora Esse shall not be held liable for any direct or indirect damages resulting from the use or misuse of our products.

Customers are advised to check for possible allergies before using perfumes or jewelry materials.

 

 

10. Contact Information

For any questions or concerns, you may contact us at:
Email: veloraesse@gmail.com
Social Media: Official Velora Esse pages

 

 

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.