Orders & Payments
Do I Have to Order Online?
Yes — we are exclusively an online boutique, and the best way to shop with us is directly through our website. We’ve designed a seamless, secure, and effortless checkout experience so you can browse and purchase with ease. Once your order is placed, it is carefully prepared and delivered straight to your doorstep.
Is It Safe to Order Online?
Absolutely. Your privacy and security are our priority. Our website is protected with industry-standard encryption, ensuring that your personal information — including your name, address, and payment details — remains completely secure and confidential at all times.
For added peace of mind, we offer Express Insured Shipping for $19.95. This premium service ensures your order is fully protected — in the rare event of loss, damage, or missing items, we will promptly replace your order at no additional cost.
Insured Shipping — Complete Peace of Mind
• Covers loss, damage, or missing items
• Complimentary express re-shipment if any issue occurs
• Shop confidently knowing your order is fully protected
Payment Options
We offer a selection of trusted and secure payment methods for your convenience:
• Visa, Visa Debit, MasterCard, and American Express
• PayPal
How to Checkout
- Proceed to checkout from your cart.
- Don't forgot to put the Velora Discount Code
- Enter your shipping details
- Review your order, enter your payment details, and complete your purchase
Once your order is confirmed, you will receive an order number along with a confirmation email containing your purchase details.
Order Confirmation & Shipping Updates
After placing your order, you will see a confirmation page with your order number. A confirmation email will also be sent to you (please allow up to 30 minutes for delivery).
Once your order has been dispatched, you will receive a second email with your tracking information so you can follow your delivery every step of the way.
If you do not receive these emails, we recommend checking your spam or junk folder.
Incorrect or Faulty Items
If something isn’t quite right, we sincerely apologize. Please contact our support team within 28 days of receiving your order at veloraesse@gmail.com or via Instagram @veloraesse, including your order number. We are committed to resolving any issue promptly and ensuring your satisfaction.